SAFE PLAY

Responsible Gaming

Play Smart, Play Safe
with 18 hibajee

18 hibajee is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming tools help you stay in control — every session, every day.

18+ Only Platform

SSL Secured

24/7 Support

Self-Exclusion Available

Our Commitments

How 18 hibajee Keeps Gaming Safe

Strict 18+ Enforcement

All players must be 18 years or older to register and play on the 18 hibajee platform. Age verification is conducted at account creation and may be repeated at any stage of your account lifecycle.

Flexible Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be lowered — never raised — without a mandatory cooling-off period.

Self-Exclusion Tools

If you need a complete break from gambling, the self-exclusion feature allows you to close access to your account for a defined period or permanently. During exclusion, marketing communications are also suspended.

Session Time Reminders

18 hibajee sends automatic session alerts after defined periods of continuous play, helping you stay aware of how long you have been gambling and encouraging regular breaks.

Reality Check Notifications

Periodic on-screen messages display your session duration and net win/loss figures in real time. These reality checks are designed to keep your gaming grounded in fact, not emotion.

24/7 Dedicated Support

The 18 hibajee support team is available around the clock via live chat to discuss any concerns about your gaming behaviour, assist with activating tools, or guide you to professional help organisations.

18+
Minimum Age Requirement
24/7
Support Available
৳0
Cost to Self-Exclude
100%
Free Responsible Gaming Tools

Section 1

Age Restriction and Verification

18 hibajee operates a strict minimum age policy. Any person under the age of 18 is strictly prohibited from registering an account, making a deposit, placing a bet, or playing any casino game on the platform. This is a firm rule with no exceptions, and it applies to all players regardless of their location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration process, all applicants are required to confirm that they are 18 years of age or older. This confirmation is a binding declaration. 18 hibajee reserves the right to request documentary proof of age at any point — including at registration, prior to processing a withdrawal, or at any time during the account lifecycle where a concern is raised about a player's age.

Acceptable Age Verification Documents

Bangladesh National Identity Card (NID) — for citizens aged 18 and above
Valid Bangladeshi passport showing date of birth
Any other government-issued photo identification confirming date of birth

Accounts Opened by Minors

If 18 hibajee discovers or reasonably suspects that an account has been opened by a person under the age of 18, the account will be suspended immediately pending investigation. All deposits made by an underage player will be returned where possible. Any winnings generated while the account was in breach of the age policy will be forfeited. If you are a parent or guardian and believe a minor has accessed your payment details to register on 18 hibajee, contact the support team immediately via live chat so the situation can be addressed without delay.

If you are the account holder, protect your login credentials carefully. Never share your 18 hibajee username or password with anyone, and keep your device locked when not in use. This is especially important in households where minors may have access to your phone or computer.

Section 2

Deposit Limits and Budget Controls

One of the most effective ways to maintain control over your gambling activity is to set a firm budget before you start playing. 18 hibajee provides deposit limit controls that allow you to cap how much money you can add to your account over a given period. These limits are designed to help you play within your means and prevent gambling spend from escalating beyond what you intended.

Available Limit Types

Daily deposit limit: The maximum amount (in Bangladeshi Taka, ৳) you can deposit within any 24-hour rolling period.
Weekly deposit limit: The maximum amount you can deposit within any 7-day rolling period.
Monthly deposit limit: The maximum amount you can deposit within any 30-day rolling period.

How Limits Work

Deposit limits are applied immediately upon activation. If you request a reduction to an existing limit, the change takes effect right away. If you request an increase to an existing limit, a mandatory cooling-off period applies before the higher limit becomes active — this delay is intentional and protects you from impulsive decisions made in the heat of a losing session. To set or adjust your deposit limits, contact the 18 hibajee support team via live chat.

Loss Limits and Wager Limits

In addition to deposit limits, 18 hibajee can configure loss limits (a cap on the net amount you can lose in a given period) and wager limits (a cap on the total stake placed per period) on request. If you feel that standard deposit limits are not sufficient to control your gambling expenditure, contact support to discuss additional limit types that may be more appropriate for your circumstances.

Setting a deposit limit does not affect any funds already in your account balance. It only restricts the amount of new money you can add via bKash, Nagad, Rocket, Upay, or bank transfer during the limit period. Existing balances can still be played or withdrawn normally.

Section 3

Self-Exclusion and Account Suspension

If you feel that gambling is no longer something you can engage with safely — even temporarily — the self-exclusion feature allows you to block all access to your 18 hibajee account for a defined period. Self-exclusion is a serious and effective tool, and 18 hibajee treats all self-exclusion requests as a priority.

Self-Exclusion Periods

Players can request self-exclusion for the following standard durations:

6 months
1 year
2 years
5 years
Permanent (indefinite) self-exclusion

Custom durations outside these standard options may be accommodated on request. Contact the support team via live chat to discuss a duration that suits your needs.

What Happens During Self-Exclusion

Your account is immediately locked. Login is disabled for the full duration of the exclusion period.
All marketing and promotional communications from 18 hibajee to your registered email and phone number are suspended for the duration of the exclusion.
Any pending bonuses or promotional offers are cancelled.
Funds remaining in your account balance at the time of exclusion are available for withdrawal. Contact support to arrange retrieval of your balance.
You cannot shorten or cancel a self-exclusion once it is active. The exclusion runs for its full stated period. This is deliberate — it prevents impulsive decisions from undermining a commitment you made when you were thinking clearly.

Returning After Self-Exclusion

When a self-exclusion period expires, your account is not automatically reactivated. You must contact the 18 hibajee support team to request reinstatement. The team will conduct a brief check-in to confirm that you wish to return to gaming on a responsible basis before the account is reopened.

Self-exclusion is the strongest tool 18 hibajee offers. If you are considering it, please use it. There is no penalty, no fee, and no judgment. Your mental health and financial wellbeing are more important than any bet. If you are in crisis right now, contact support via live chat immediately — help is available 24/7.

Section 4

Time-Out and Session Controls

A time-out is a shorter, lighter-touch break from gambling compared to full self-exclusion. It is designed for players who want to pause their activity for a brief defined period — perhaps to reassess their recent play, deal with a personal matter, or simply take a healthy break — without committing to a longer exclusion.

Standard Time-Out Durations

24 hours
7 days (one week)
30 days (one month)
90 days (three months)

How Time-Out Differs from Self-Exclusion

During a time-out, your account is locked and you cannot log in, deposit, or place bets. Unlike self-exclusion, marketing communications are paused but may resume after the time-out period ends. Your account balance is preserved, and you can return to play as normal once the time-out expires — no reactivation request is required for standard time-out periods.

Session Duration Reminders

Separate from time-out, 18 hibajee's platform can be configured to send you an on-screen notification after a set period of continuous play — for example, after 1 hour or 2 hours. These reminders are not enforced breaks; they simply alert you to how long you have been playing so you can make a conscious decision about whether to continue. If you would like to activate session duration reminders, contact support to configure this for your account.

Regular breaks are one of the simplest and most effective responsible gaming practices. Even a short walk away from the screen between sessions can reset your perspective and reduce the risk of chasing losses or playing beyond your intended budget.

Section 5

Recognising Problem Gambling

Gambling is a legitimate form of entertainment when approached with the right mindset and within personal financial limits. However, for a minority of people, gambling can develop into a harmful compulsive behaviour. Recognising the early warning signs is the first step toward getting help.

18 hibajee asks all players to periodically reflect on their gaming habits. The checklist below outlines common indicators of problem gambling. If several of these statements apply to you, we strongly encourage you to use one of the tools described on this page or to seek professional support.

Problem Gambling Warning Signs — Check Yourself

You spend more money on gambling than you originally planned, regularly exceeding your own budget.

You gamble to try to win back money you have already lost ("chasing losses").

You feel anxious, irritable, or restless when you are not gambling or cannot access a platform.

You lie to family members or friends about how much you gamble or how much you have spent.

Gambling has begun to interfere with your work, studies, or personal relationships.

You borrow money, sell possessions, or use funds intended for rent or bills to fund gambling.

You have tried to stop or cut down on gambling but found yourself unable to do so.

Gambling feels like an escape from stress, anxiety, loneliness, or other personal difficulties rather than a leisure activity.

Section 6

Support Resources and Help

18 hibajee encourages any player who is concerned about their gambling behaviour — or about the gambling of a friend or family member — to seek support. While the 18 hibajee support team can assist with activating account-level tools such as self-exclusion and deposit limits, professional counselling and dedicated gambling support services provide a deeper level of assistance that goes beyond what a platform support team can offer.

Talking to the 18 hibajee Support Team

The 18 hibajee support team is available 24 hours a day, 7 days a week via live chat on the platform. Any member of the team can help you activate a self-exclusion, set a deposit limit, apply a time-out, or discuss your concerns confidentially. Support communications regarding responsible gaming are handled with full discretion. You will not be penalised, pressured, or judged for raising concerns about your own gambling.

Talking to Someone You Trust

If you are not yet ready to contact a professional service, talking to a trusted friend or family member can be an important first step. Explaining the situation to someone you trust can help reduce the isolation that often accompanies problem gambling and may encourage you to take further action. If you are in Dhaka, Chittagong, Sylhet, or another major city, there may also be local community or religious support networks that can provide guidance.

Seeking Professional Help

We encourage players to seek professional psychological or counselling support if gambling has become a significant concern. Mental health professionals in Bangladesh, including those accessible through medical facilities in Dhaka and other divisional cities, can provide evidence-based treatment for compulsive gambling and related conditions such as anxiety or depression. Your primary care physician is a good starting point for a referral.

Responsible gaming is not just about tools and limits — it is about wellbeing. 18 hibajee will always prioritise your long-term health over short-term platform activity. If you need to stop playing, we will help you stop. No questions, no barriers.

Section 7

Responsible Gaming Tools Summary

All of the following tools are available to 18 hibajee players at no cost. Contact support via live chat to activate any of them.

Available Now 💳

Deposit Limits

Set daily, weekly, or monthly caps on the amount you can deposit. Reductions take effect immediately; increases require a cooling-off period.

Available Now 🚫

Self-Exclusion

Block all access to your account for 6 months, 1 year, 2 years, 5 years, or permanently. Marketing is also suspended during exclusion.

Available Now ⏸️

Time-Out

Take a short break of 24 hours, 7 days, 30 days, or 90 days. Your account balance is preserved and access resumes automatically when the period ends.

Available Now ⏱️

Session Reminders

Receive on-screen alerts after a set duration of continuous play, keeping you informed and in control of how long each session lasts.

On Request 📉

Loss Limits

Cap the net amount you can lose within a given period. Ideal for players who want protection beyond a standard deposit limit.

On Request 🎯

Wager Limits

Restrict the total stake you can place within a defined period, regardless of wins or losses. Contact support to configure this for your account.

Section 8

Contact and Escalation

18 hibajee's support team is your first point of contact for all responsible gaming matters. The team operates 24 hours a day, 7 days a week, including during major cricket events such as BPL, IPL, and ICC T20 World Cup fixtures. Response times on responsible gaming queries are prioritised above general support tickets.

How to Reach Support

The fastest way to contact the 18 hibajee responsible gaming team is via the live chat feature on the platform. Live chat connects you directly with a trained support agent in English who can activate tools, answer questions, and escalate your case to the compliance team if required.

You may also write to the support team at the following email address. Note that this address is displayed as plain text only — it is not a clickable link:

[email protected]

What to Expect When You Contact Us

All responsible gaming enquiries are treated with full confidentiality.
You will be connected to a trained support agent who can activate any tool on your account immediately.
If your situation requires escalation beyond the support team, your case will be passed to the 18 hibajee compliance team within one business day.
You will never be pressured to continue playing or to reconsider a self-exclusion request.
If you request self-exclusion via email or live chat, the exclusion is applied to your account as soon as the request is verified — no waiting period.

For Family Members and Guardians

If you are concerned about a family member's gambling behaviour on 18 hibajee, you can contact the support team on their behalf. The team will advise you on what steps can be taken and, where appropriate, may reach out to the account holder directly. All such communications are handled sensitively and in accordance with player privacy protections.

Bangladesh Standard Time (BST, UTC+6) applies to all support interactions. Live chat is the fastest channel — typical response times for responsible gaming requests are under 5 minutes, 24 hours a day, 7 days a week, 365 days a year.

Ready to Play Responsibly?

Explore 18 hibajee — Always in Control

Set your limits, know your tools, and enjoy the game. 18 hibajee is here to make sure your experience stays safe, fair, and fun.

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