Terms & Conditions — 18 hibajee

By accessing, browsing, registering on, or in any way using the 18 hibajee platform — including its website, mobile browser interface, games, betting markets, cashier, and any related services — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These Terms and Conditions constitute a legally binding agreement between you (the player) and 18 hibajee. If you do not agree with any part of this document, you must discontinue use of the platform immediately.

18 hibajee reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, the updated document will be published on this page with a revised effective date. Your continued use of the platform after the publication of any revised Terms and Conditions constitutes your acceptance of the changes. It is your responsibility to check this page periodically to stay informed of any updates.

These Terms and Conditions are written in English. In the event of any dispute concerning interpretation, the English-language version of this document shall be the definitive reference. No translation of this document into any other language shall take precedence over the English version.

Supplementary Policies

These Terms and Conditions are supplemented by additional policy documents published on the 18 hibajee platform, including the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific terms published at the time an offer is made. All supplementary documents form part of the overall agreement between you and 18 hibajee and should be read alongside these Terms and Conditions.

Access to and use of the 18 hibajee platform is strictly restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during their use of the platform:

• You are at least 18 years of age. The 18 hibajee platform is an adults-only service. Players under the age of 18 are strictly prohibited from registering, depositing, wagering, or accessing any feature of the platform.
• You are accessing the platform from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction.
• You are acting on your own behalf as a private individual. You are not acting on behalf of a third party, a business entity, a syndicate, or any organised gambling group.
• You are not a current employee, contractor, or close family member of an employee or contractor of 18 hibajee or any of its affiliated game providers.
• You do not have an active self-exclusion in place with 18 hibajee. If you have previously requested self-exclusion, you must not attempt to re-register or circumvent the exclusion by any means.

Age Verification

18 hibajee applies mandatory age verification to all accounts. During or following registration, you may be required to submit documentation proving your date of birth and identity. Accepted documents include government-issued national identity cards, valid passports, and other official identity documents issued by Bangladeshi authorities. Until age verification is completed, certain platform features — including withdrawals — may be restricted.

Any account that is found, at any point during its existence, to belong to a person under the age of 18 will be closed immediately. All deposits, winnings, and bonuses associated with the account will be forfeited in full. 18 hibajee will not be liable for any loss of funds resulting from the closure of an underage account.

To access the full range of features on the 18 hibajee platform — including placing bets, playing casino games, making deposits, and claiming bonuses — you must first register a player account. Registration is free and open to all eligible individuals as defined in Section 2 of these Terms and Conditions.

Accurate Information

You must provide accurate, complete, and current personal information during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. Providing false or misleading information during registration is a violation of these Terms and Conditions and may result in the immediate closure of your account and forfeiture of any balance held within it.

Single Account Policy

Each eligible individual is permitted to hold one registered account on the 18 hibajee platform. Creating, operating, or accessing more than one account — whether under the same name or different names — is strictly prohibited. If 18 hibajee detects that a player holds multiple accounts, all accounts associated with that player will be suspended pending investigation. Following investigation, all accounts may be permanently closed and balances forfeited.

Account Security and Credentials

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your credentials with any third party, allow any third party to access your account, or use your account to act on behalf of a third party. All activity conducted through your account — regardless of whether it was carried out by you personally — is your responsibility.

18 hibajee will never ask for your password through any communication channel, including email, live chat, or telephone. If you receive any communication purportedly from 18 hibajee requesting your password, treat it as fraudulent and contact support immediately.

If you believe your account has been accessed without your authorisation, contact the support team via live chat without delay so that the account can be secured and investigated.

Account Updates

It is your responsibility to keep your registered account information current and accurate at all times. If any of your personal details change — including your address, phone number, or email address — you must update your account profile promptly. Failure to maintain accurate account information may affect your ability to withdraw funds or receive important communications from 18 hibajee.

All financial transactions on the 18 hibajee platform — including deposits, withdrawals, and bonus credits — are conducted in Bangladeshi Taka (৳). No foreign currency transactions are supported, and no currency conversion fees are applied by 18 hibajee to any transaction.

Accepted Payment Methods

18 hibajee currently accepts deposits and processes withdrawals via the following payment channels:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (subject to availability)

The availability of specific payment methods may vary at any time. 18 hibajee reserves the right to add, modify, or remove supported payment methods without prior notice. The most current list of accepted payment methods is displayed in the cashier section of the platform.

Deposits

Deposits made via bKash and Nagad are typically credited to your 18 hibajee account balance instantly or within a few minutes of the transaction being processed by the payment provider. Processing times for bank transfers may vary depending on your bank's internal procedures and may take up to one business day. 18 hibajee does not charge a fee for deposits; however, your payment provider may apply its own transaction fees independently.

You may only deposit funds into your own registered 18 hibajee account using payment methods registered in your own name. Third-party deposits — where the payment method belongs to another person — are not permitted and may result in account suspension pending investigation.

Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit where operationally possible, subject to the specific constraints of each payment channel. Withdrawal requests are reviewed by the 18 hibajee finance team and are typically processed within one to three business days from the time the request is submitted. Processing times may be longer during periods of high demand — such as major BPL or IPL tournament windows — or if additional verification is required.

A withdrawal request may be delayed or declined if your account identity verification is incomplete, if a bonus wagering requirement has not yet been satisfied, or if the requested withdrawal triggers an anti-fraud or anti-money-laundering review. In such cases, the support team will contact you with further instructions.

Minimum and Maximum Transaction Amounts

Minimum and maximum deposit and withdrawal amounts apply and are displayed in the cashier section of the platform. These limits may vary by payment method. 18 hibajee reserves the right to adjust transaction limits at any time. Any changes to applicable limits will be reflected in the cashier without separate notice.

18 hibajee offers a range of bonuses, promotional offers, and loyalty rewards to registered players. These include welcome bonuses for new registrations, deposit reload bonuses, free spins, cricket season specials aligned with BPL and IPL tournament windows, Eid cashback promotions, and other time-limited offers. All bonuses are subject to the specific terms and conditions published alongside each offer at the time it is made available.

Wagering Requirements

All bonus funds credited to your account — including welcome bonuses, deposit match bonuses, and any other promotional credits — are subject to wagering requirements before they can be withdrawn as cash. The applicable wagering multiplier and any game-specific contribution rates are stated clearly in the terms of each individual promotion. For example, a deposit bonus with a 30x wagering requirement means that the total bonus amount must be wagered thirty times across qualifying games before a withdrawal of bonus-derived winnings can be requested.

Free spins winnings are also subject to wagering requirements where specified. Failure to meet wagering requirements within the stated validity period of a bonus will result in the bonus funds and any associated winnings being removed from the account automatically.

Bonus Eligibility and Restrictions

Each player is eligible to claim each promotional offer once unless explicitly stated otherwise. Attempting to claim the same offer multiple times — including through the use of multiple accounts, the use of different payment methods, or by any other means — is a violation of these Terms and Conditions and will result in forfeiture of the bonus and may result in account suspension.

Certain games may be excluded from bonus wagering or may contribute at a reduced rate toward wagering requirements. Specific exclusions and contribution rates are listed in the terms of each promotion. As a general guide, slots typically contribute at full rate, while table games, live dealer games, and crash games may contribute at a reduced rate or not at all toward bonus wagering requirements, unless stated otherwise.

Abuse and Fraud

18 hibajee reserves the right to withhold, cancel, or recover any bonus where there is evidence of bonus abuse, promotional exploitation, or any activity designed to circumvent the spirit or the letter of bonus terms. This includes, but is not limited to, using bonus funds exclusively on low-risk bets or game combinations that result in statistically predictable outcomes across a large number of bets, coordinated wagering activity, and any other form of advantage play that exploits promotional terms in a manner not intended by 18 hibajee.

All casino games available on the 18 hibajee platform are supplied by established international game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Each provider is responsible for the technical operation of their games and maintains their own certification standards for random number generation and outcome fairness.

Random Number Generation

Casino game outcomes on the 18 hibajee platform are determined by certified random number generators (RNGs) integrated within each game by its respective provider. Outcomes are statistically independent across all rounds — previous results have no bearing on future outcomes. 18 hibajee does not alter, influence, or interfere with game outcomes in any way.

Sports Betting Rules

Sports betting — including cricket betting on BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures, and all other covered markets — is subject to the specific rules governing each market and event type. Market settlement rules, void bet conditions, and in-play betting rules are published in the Sports Betting Rules section of the platform. In the event of a discrepancy between how a market is settled and what a player expected, the official market rules shall govern the outcome.

18 hibajee reserves the right to void any bet placed on an event where there is clear evidence of match-fixing, spot-fixing, corruption, or any other integrity violation. Bets placed on incorrect or mispriced odds — resulting from a manifest error in the odds-setting process — may be voided at 18 hibajee's discretion. Any voided bets will have the original stake returned to the player's account.

Malfunctions and Errors

In the event of a technical malfunction, game error, connectivity failure, or any other technical issue that affects the outcome or availability of a game, 18 hibajee will make reasonable efforts to resolve the issue promptly. Where a game malfunction results in an incorrect payout — whether too high or too low — 18 hibajee reserves the right to correct the error. Winnings resulting from a documented technical error are not valid and may be recovered from the player's account balance. In all cases, 18 hibajee's decision on the correct resolution of a technical error is final.

The following actions and behaviours are strictly prohibited on the 18 hibajee platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of balances, and — where conduct may constitute a criminal offence — referral to the relevant authorities.

• Registering more than one account or assisting any other person in circumventing the single-account policy.
• Providing false, inaccurate, or misleading information during registration or in response to any verification request.
• Using the platform while subject to a self-exclusion or account restriction — including attempting to re-register after a self-exclusion has been applied.
• Attempting to access the platform if you are under 18 years of age.
• Using any software, bot, script, automated tool, or artificial intelligence system to interact with the platform in a manner not available to human players through the standard browser interface.
• Colluding with other players to gain an unfair advantage in any game, tournament, or betting market.
• Engaging in money laundering, using the platform to conceal the origin of funds, or depositing funds derived from unlawful activity.
• Exploiting any bug, error, or technical vulnerability in the platform's software to gain an advantage or to generate winnings that would not occur under normal operating conditions.
• Engaging in any form of bonus abuse, as described in Section 5 of these Terms and Conditions.
• Attempting to charge back, reverse, or dispute a legitimate deposit transaction made to your 18 hibajee account.
• Harassing, threatening, or abusing 18 hibajee staff or other users through any communication channel provided by the platform.
• Using a VPN, proxy server, or any other tool to mask your true geographic location for the purpose of circumventing access restrictions.

Either you or 18 hibajee may initiate the closure of your player account. The procedures and consequences of account closure differ depending on whether closure is initiated by the player voluntarily, by 18 hibajee for cause, or as a result of a responsible gaming self-exclusion request.

Voluntary Closure by Player

If you wish to close your 18 hibajee account voluntarily, please contact the support team via live chat and submit a closure request. Before your account can be closed, any pending bets will be settled in the normal course, and any remaining balance — after the deduction of any bonus funds that have not met their wagering requirements — will be made available for withdrawal to your registered payment method. Voluntary account closure does not attract a penalty.

Closure or Suspension by 18 hibajee

18 hibajee reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to circumstances where:

• There is evidence or reasonable suspicion of prohibited conduct as described in Section 7.
• The account is found to belong to a person under 18 years of age.
• The account holder has provided false information during registration or verification.
• Suspicious financial activity has been detected on the account.
• The account holder has initiated a chargeback or payment dispute against a legitimate transaction.
• Regulatory or legal requirements necessitate the restriction or closure of the account.

Where an account is suspended or closed by 18 hibajee for cause, any bonus funds and bonus-derived winnings held in the account will be forfeited in full. Real-money balances not subject to forfeiture will be returned to the player using the most recently used verified payment method, subject to the completion of any outstanding verification requirements.

Self-Exclusion

Players who wish to take a break from gambling for responsible gaming reasons may request a temporary or permanent self-exclusion at any time by contacting the support team via live chat. Self-exclusion requests are processed promptly. During a period of self-exclusion, the account cannot be used to place bets, play games, or make deposits. Players who have self-excluded must not attempt to circumvent the exclusion by registering a new account. Any account opened in circumvention of a self-exclusion will be closed immediately. For full details of the self-exclusion tool and other responsible gaming features, see the Responsible Gaming page.

Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of twelve months. 18 hibajee will notify the account holder at the registered email address before applying any dormancy policy. Dormant accounts may be subject to an administrative fee consistent with applicable industry practice, which will be deducted from any remaining balance. Players with dormant accounts may reactivate their account at any time by logging in and completing any outstanding verification steps.